Support
Questions & help
Need a human?
During the beta the founders answer support — same day, usually faster.
Getting started
How do I actually get started?
Sign up, drop an address, and Flip drafts the underwrite — comps, ARV, rehab estimate, and your max offer — so you land in a live workspace, not an empty one. Request a demo and we’ll set it up with you — we onboard every operator personally.
Can I bring in deals I already have going?
Yes — add each address and tell Flip the stage it’s in. There’s a CSV import at setup for your pipeline, and mid-rehab deals pick up from your current scope and budget.
What do I run it on?
Desktop for the back office — underwriting, scope review, money. Mobile for the field. Your contractors get their own phone portal; they never touch the full app.
Contractors
Do my subs have to pay or make accounts?
Never. Their phone number is their whole identity — you dispatch by text, they tap the link, and their job portal opens. Free on every plan, no seat, nothing to download.
My subs won’t use apps. Will this work?
That’s who it’s built for. There’s no signup and no app store — it’s a text message with a link. Bids, photos, and pay requests all happen right in the browser, camera-first.
Flip, the AI
Can Flip change things in my business on its own?
No. Every suggestion sits behind a Review / Apply gate — nothing changes without your tap. Money and dispatch go further: they always require an explicit confirm, no matter who’s acting.
Where does the rehab estimate come from?
From evidence — your walkthrough capture and inspection findings, priced line by line. Flip drafts the scope before it ever sees your budget, so the estimate reflects the house, not the number you were hoping for. Inspection-sourced lines can’t be quietly trimmed.
Billing & account
What counts as a paid seat?
Only internal logins — you and teammates with email accounts and roles. Contractors work through the free phone portal and never consume a seat.
Can I scale seats with the season?
Yes. Seats move up or down monthly, and you can drop to Solo in a slow stretch. Deal history and your contractor list never drive cost.
How do I cancel, and what happens to my data?
Cancel anytime from Settings — no call required. Your workspace stays fully active through the end of the billing period, so export your deals, money history, and media before it closes. After that we keep your data safe — email us any time and we will send it over.