Terms of Service

These Terms of Service (these "Terms") are a binding agreement between FLIP, a Wisconsin LLC ("FLIP," "we," "us," or "our"), and the individual or entity that registers for or uses the Service ("you" or "Customer"). The "Service" means the FLIP platform available at flip.house, together with all related websites, applications, tools, data, messaging features, AI features, and services we provide.

PLEASE READ THESE TERMS CAREFULLY. SECTION 18 CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 18.7.

By clicking "I agree," creating an account, or accessing or using the Service, you accept these Terms and our Privacy Policy. If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree to these Terms, do not use the Service.

1. Eligibility; Business Use

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is designed and offered for business and professional use by real estate investors, house flippers, and their teams. You agree that you are using the Service for business purposes and not for personal, family, or household purposes.

2. Accounts

You agree to provide accurate, current, and complete registration information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, including activity by team members you invite. Each seat or user license is for a single named individual and may not be shared. Notify us immediately at hello@flip.house of any unauthorized use of your account.

3. Subscriptions, Free Trial, and Billing

3.1 Plans and Fees. Access to the Service requires a paid subscription. Fees, plan features, and billing frequency are described at checkout or in your order. All fees are stated in U.S. dollars.

3.2 Free Trial. We may offer a free trial. The trial length and terms will be disclosed at signup. If a payment method is required to start your trial, your subscription will automatically convert to a paid subscription at the end of the trial period, and your payment method will be charged the applicable subscription fee, unless you cancel before the trial ends. You may cancel at any time during the trial through your account settings or by emailing hello@flip.house. We reserve the right to limit trials to one per customer and to modify or discontinue trial offers.

3.3 Automatic Renewal. Subscriptions renew automatically at the end of each billing period at the then-current rate until you cancel. You authorize us (and our payment processor) to charge your payment method on file for each renewal. You may cancel at any time, effective at the end of your current billing period, through your account settings or by emailing hello@flip.house.

3.4 No Refunds. Except where required by applicable law, all fees are non-refundable and non-creditable, including for partial billing periods, downgrades, or unused features. If you cancel, you will retain access through the end of your current paid period.

3.5 Price Changes. We may change subscription pricing with at least 30 days' advance notice. Price changes take effect at your next renewal. Your continued use after the change takes effect constitutes acceptance of the new price.

3.6 Taxes. Fees are exclusive of taxes. You are responsible for all applicable sales, use, and similar taxes, excluding taxes on our net income.

3.7 Non-Payment. We may suspend or terminate access for failed or overdue payments after reasonable notice.

4. License and Restrictions

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during your subscription term for your internal business purposes.

You will not, and will not permit anyone to: (a) resell, sublicense, rent, or provide the Service to third parties, or operate it as a service bureau; (b) copy, scrape, crawl, or use bots, scripts, or automated means to access the Service or extract data, or perform bulk exports except through features we provide for that purpose; (c) reverse engineer, decompile, or attempt to derive source code, except to the extent this restriction is prohibited by law; (d) circumvent usage limits, access controls, or security measures; (e) use the Service to build or improve a competing product or database; (f) remove or obscure proprietary notices; or (g) use the Service in violation of applicable law or these Terms.

5. Customer Data

5.1 Ownership. "Customer Data" means data, files, and content you or your users submit to the Service, including deal and property records, budgets, documents, contact lists, and message content. As between you and us, you own your Customer Data.

5.2 License to Us. You grant us a worldwide, non-exclusive license to host, store, process, transmit, display, and create backups of Customer Data as necessary to provide, secure, and improve the Service and as described in our Privacy Policy.

5.3 Your Responsibilities. You are solely responsible for the accuracy and lawfulness of Customer Data, including any personal information about third parties (such as contractors, agents, sellers, property owners, and leads). You represent that you have all rights, consents, and lawful bases required to submit Customer Data to the Service and to have it processed as described in these Terms.

5.4 Aggregated Data. We may create and use aggregated or de-identified data derived from use of the Service, provided it does not identify you or any individual, to operate, analyze, and improve our services.

6. Property Data and Third-Party Content

6.1 Nature of the Data. The Service provides access to property records, ownership information, valuations, comparable sales, and related data sourced from third-party licensed data providers and public records ("Property Data"). Property Data is compiled from sources we do not control and may be incomplete, outdated, or inaccurate. You must independently verify Property Data before relying on it, including before making offers, purchases, or other investment decisions.

6.2 Data License and Restrictions. Property Data is licensed, not sold, to you for use solely within the Service for your internal business purposes. You will not: (a) extract, download in bulk, cache, or store Property Data outside the Service except through export features we provide; (b) redistribute, resell, publish, or make Property Data available to third parties; or (c) use Property Data to create, populate, or enhance any database or product. Our data providers' restrictions apply to your use of Property Data, and our data providers are intended third-party beneficiaries of this Section 6.

6.3 Availability. We may add, change, or discontinue data sources, fields, or coverage at any time.

7. Not a Consumer Reporting Agency; Prohibited Uses of Data

FLIP IS NOT A CONSUMER REPORTING AGENCY AS DEFINED BY THE FAIR CREDIT REPORTING ACT, 15 U.S.C. § 1681 ET SEQ. ("FCRA"), AND THE SERVICE, INCLUDING PROPERTY DATA AND ANY OWNER CONTACT OR SKIP-TRACE INFORMATION, DOES NOT CONSTITUTE A "CONSUMER REPORT" UNDER THE FCRA.

You certify that you will not use the Service or any data obtained from it, in whole or in part: (a) to determine any person's eligibility for credit, insurance, employment, housing, or tenant screening; (b) in connection with any government license or benefit determination; or (c) for any other purpose that would cause the data to constitute a consumer report under the FCRA or that would subject us to the FCRA.

You further agree that you will not use any data obtained through the Service, including owner contact information, to stalk, harass, intimidate, threaten, embarrass, or harm any person, to locate any individual for an unlawful purpose, or in violation of any applicable privacy, telemarketing, or data protection law. Violation of this Section 7 is grounds for immediate termination without refund, and you remain fully liable for your misuse.

8. No Professional Advice; No Appraisals; Investment Risk

8.1 Informational Only. All analytics, estimates, valuations, comparable sales, ARV figures, rehab and budget projections, dashboards, reports, and AI Output (defined below) are provided for informational purposes only. They do not constitute financial, investment, legal, tax, accounting, construction, or other professional advice, and no fiduciary, advisory, broker, or agency relationship is created between you and FLIP. You should consult qualified professionals before making investment decisions.

8.2 Not an Appraisal. Automated valuations, estimates, and comparable analyses generated by the Service are not appraisals, have not been prepared by a state-licensed or state-certified appraiser, and do not comply with the Uniform Standards of Professional Appraisal Practice. If an appraisal is required for any purpose, including lending, obtain one from a licensed appraiser.

8.3 Investment Risk. Real estate investing involves substantial risk, including loss of capital. We make no representation or guarantee regarding the profitability or outcome of any transaction, and past results do not predict future performance. You are solely responsible for your investment decisions and their outcomes.

9. Messaging and Communications Features

If you use the Service's SMS, text, or other communications features ("Messaging Features"), the following applies:

9.1 You Are the Sender. You, not FLIP, are the sender and initiator of all messages transmitted through your account. FLIP provides a technology platform only and does not control the content, recipients, or timing of your messages.

9.2 Consent. Before sending any message, you will obtain, and maintain records of, all consents required by applicable law from each recipient, including prior express written consent where required for marketing or autodialed/prerecorded communications.

9.3 Legal Compliance. You will comply with all laws applicable to your messaging, including the Telephone Consumer Protection Act (TCPA) and its implementing regulations, the Telemarketing Sales Rule, the CAN-SPAM Act, state telemarketing and "mini-TCPA" statutes, federal and state Do-Not-Call registry requirements, and applicable time-of-day and frequency restrictions.

9.4 Opt-Outs. You will honor all opt-out requests (including "STOP" replies) immediately and will not message any recipient who has opted out. We may enforce opt-outs at the platform level, and you will not attempt to circumvent them.

9.5 Prohibited Content. You will not send messages that are unlawful, deceptive, or prohibited by carrier or industry policies (including content involving sex, hate, alcohol, firearms, tobacco, or illegal substances), and you will accurately identify yourself as the sender where required.

9.6 Carrier Registration. Messaging is subject to telecommunications carrier and aggregator requirements, including A2P 10DLC campaign registration. You will provide accurate information we reasonably request for registration and compliance.

9.7 Enforcement; No Delivery Guarantee. We and our messaging providers may filter, block, suspend, or throttle messaging at any time, including for suspected non-compliance. Carriers may also filter or block messages. We do not guarantee delivery of any message and are not liable for non-delivery.

9.8 Responsibility. You are solely responsible and liable for your messaging activity, including messages containing AI Output, and your indemnification obligations in Section 17 expressly cover messaging-related claims.

10. AI Features

Some features of the Service use artificial intelligence to generate analyses, estimates, summaries, or message content ("AI Output"). AI Output is generated by probabilistic systems and may be inaccurate, incomplete, outdated, or biased. You must review AI Output before relying on it or sending it to any person. AI Output is not professional advice and is subject to Sections 8 and 9. Due to the nature of AI, output generated for other customers may be similar to yours. As between you and us, you own the AI Output you generate through the Service, subject to third-party rights and the foregoing. We may use third-party AI service providers to process your inputs and generate AI Output, as described in our Privacy Policy. You will not use AI features to develop competing AI models or in violation of applicable law.

11. Acceptable Use

You will not use the Service to: (a) violate any law or the rights of any person; (b) harass, stalk, threaten, defame, or harm any person; (c) send spam or unsolicited communications in violation of law; (d) upload or transmit malware or harmful code; (e) infringe intellectual property, privacy, or publicity rights; (f) interfere with or disrupt the Service or its infrastructure, or attempt unauthorized access to any system or data; (g) misrepresent your identity or affiliation; or (h) impose an unreasonable load on the Service.

12. Intellectual Property; Feedback

We and our licensors own the Service and all associated software, features, designs, data compilations, and content (excluding Customer Data), including all intellectual property rights. No rights are granted except as expressly stated in these Terms. If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation.

13. Third-Party Services

The Service depends on and interoperates with third-party services, including payment processing, cloud hosting, telecommunications carriers, data providers, and AI providers. Your use of third-party services may be subject to their own terms, and we are not responsible for third-party services. Payment processing is provided by our payment processor, and you agree to its applicable terms.

14. Term, Suspension, and Termination

14.1 Term. These Terms apply from your first acceptance and continue while you use the Service or maintain a subscription.

14.2 Suspension and Termination by Us. We may suspend or terminate your access, with notice where practicable, if: (a) you breach these Terms (immediately and without notice for breaches of Sections 4, 6, 7, 9, or 11); (b) your use creates legal, security, or carrier-compliance risk; or (c) payment fails and is not cured.

14.3 Cancellation by You. You may cancel your subscription at any time as described in Section 3.

14.4 Effect of Termination. Upon termination or expiration, your license ends. For 30 days following termination (except termination for your breach), we will make your Customer Data available for export through the Service or upon written request, after which we may delete it, subject to our Privacy Policy and legal obligations. Sections that by their nature should survive (including Sections 5.4, 6.2, 7, 8, 12, and 15 through 20) survive termination.

15. Disclaimers

THE SERVICE, PROPERTY DATA, AND AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DATA WILL BE ACCURATE OR COMPLETE, OR THAT ANY MESSAGE WILL BE DELIVERED.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL FLIP OR ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, LICENSORS, OR DATA PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST OPPORTUNITIES, OR FAILED INVESTMENTS, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID TO US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN THAT CASE, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

17. Indemnification

You will defend, indemnify, and hold harmless FLIP and its officers, members, managers, employees, agents, licensors, and data providers from and against any third-party claims, actions, demands, damages, penalties, fines, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer Data; (b) your messaging activity, including any claim under the TCPA, state telemarketing laws, or similar statutes; (c) your use or misuse of Property Data or owner contact information, including any claim under the FCRA or privacy laws; (d) your violation of these Terms or applicable law; or (e) your real estate transactions and business operations. We may assume control of the defense of any indemnified claim at your expense, and you will cooperate with us.

18. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this Section 18 carefully. It requires most disputes to be resolved through binding individual arbitration and waives the right to bring or participate in class actions.

18.1 Informal Resolution First. Before filing any claim, you and we agree to attempt to resolve the dispute informally. The party raising the dispute must send a written notice describing the dispute to the other party (to us: hello@flip.house; to you: your account email). The parties will negotiate in good faith for 60 days after notice before initiating arbitration or litigation.

18.2 Agreement to Arbitrate. Except as provided in Section 18.3, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its applicable rules, before a single arbitrator. The Federal Arbitration Act governs this Section. Arbitration will take place in Wisconsin or, at either party's election, by videoconference or telephone. The arbitrator will have exclusive authority to resolve all disputes, including disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court will decide any dispute about the enforceability of the class action waiver in Section 18.4. Judgment on the award may be entered in any court of competent jurisdiction.

18.3 Exceptions. Either party may: (a) bring an individual claim in small claims court; and (b) seek injunctive or other equitable relief in court to protect intellectual property rights or to stop unauthorized use, misuse of data, or messaging abuse.

18.4 Class Action Waiver. All claims must be brought in the parties' individual capacities, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding. If this Section 18.4 is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and all other claims remain subject to arbitration.

18.5 Batch Arbitration. If 25 or more similar arbitration demands are filed against either party by or with the assistance of the same or coordinated counsel, the AAA will administer them in batches of up to 50 demands per batch, with a single arbitrator and a single set of filing fees per batch, to promote efficient resolution.

18.6 Fees. Payment of arbitration fees will be governed by the applicable AAA rules. Each party bears its own attorneys' fees unless the arbitrator awards them under applicable law.

18.7 30-Day Opt-Out. You may opt out of this arbitration agreement and class action waiver by emailing hello@flip.house with the subject line "Arbitration Opt-Out," your name, and your account email, within 30 days of first accepting these Terms. Opting out will not affect any other provision of these Terms.

18.8 Jury Trial Waiver. To the extent any dispute proceeds in court, both parties waive the right to a jury trial to the fullest extent permitted by law.

19. Governing Law and Venue

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 18. For any dispute not subject to arbitration, the state and federal courts located in Wisconsin will have exclusive jurisdiction, and both parties consent to personal jurisdiction and venue there.

20. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide notice by email or in-app notice at least 30 days before the changes take effect for existing subscribers, where practicable. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree to the updated Terms, cancel your subscription before they take effect.

21. General

These Terms, together with the Privacy Policy and any order or checkout terms, are the entire agreement between you and us regarding the Service and supersede all prior agreements on that subject. If any provision is found unenforceable, it will be limited or severed to the minimum extent necessary, and the remainder will remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices to you may be sent to your account email; notices to us must be sent to hello@flip.house or 2326 Carlas Way, Mt Pleasant, WI 53406. The parties are independent contractors.

22. Contact

FLIP

2326 Carlas Way, Mt Pleasant, WI 53406

hello@flip.house